Ongoing Services
Website Care
Your website needs attention after launch, too. Our Website Care services help you plan ongoing maintenance and support so your website can continue serving your business.
Keep Your Website in Good Hands
Websites change over time. Software needs updates, questions come up and new business needs arise. We start by reviewing your website and help you choose an appropriate care agreement with a clear written scope.
Maintenance Planning
Review the platform, plugins and routine upkeep your website may require.
Website Health & Security
Discuss practical checks and security-conscious maintenance appropriate to your site’s setup.
Backups & Recovery Planning
Clarify the backup tools, access and recovery responsibilities that apply to your website.
Support & Future Changes
Establish how to request help and which updates or changes fall within your selected agreement.
Website Care Plans
Choose the level of WordPress maintenance and content support that fits how often your website changes.
Basic
Essential oversight
A fit for websites that rarely change and need someone to handle routine WordPress upkeep.
Includes
- Quarterly updates and health checks
- Quarterly backup status checks
- Automated uptime monitoring
- Notifications about significant issues
Essentials
Regular maintenance
Monthly maintenance and a little help when you need to swap a photo or update your copy.
Includes
- Everything in Basic
- Monthly maintenance and checks
- Up to 30 minutes of minor content edits per month
- Monthly maintenance summary
Recommended for regular updates
Plus
More room for updates
More frequent maintenance and time to keep your existing pages current.
Includes
- Everything in Essentials
- Twice-monthly maintenance reviews
- Up to 1 hour of minor content edits per month
- Monthly performance review
Priority
Our most comprehensive
Weekly maintenance and more hands-on help for a website you update regularly.
Includes
- Everything in Plus
- Weekly maintenance reviews
- Up to 3 hours of minor content edits per month
- Quarterly planning consultation
Agreements run for six months, or twelve months with a 5% discount.
Why Choose PCS?
We built websites for businesses, and we understand the details that need attention after launch. We also believe you should remain in control of your website.
Experienced Website Developers
We understand WordPress, hosting environments, integrations and the components behind your website.
Care Matched to Your Site
We review your actual setup rather than assuming every website needs the same approach.
Clear Responsibilities
Your agreement explains what’s included, what isn’t and how requests are handled.
Client Ownership
You retain control of your website and relevant accounts, with third-party dependencies clearly explained.
How It Works
1
Review Your Website
We look at your current site, hosting setup and ongoing needs.
2
Choose a Plan
We discuss the four options and confirm exact coverage in writing.
3
Set Up Service
We agree on access, responsibilities, the service term and start date.
4
Stay Supported
Use the agreed contact process for covered needs and discuss additional work when appropriate.
Frequently Asked Questions
Question 1
Can you care for a website you didn’t build?
Possibly. We’ll review its platform, condition and access requirements to determine whether it’s a good fit and whether preliminary work is needed.
Question 2
Are redesigns or new features included?
Not automatically. New development and major changes are separate unless your selected agreement specifically includes them.
Question 3
How long is a Website Care agreement?
Our standard agreement is six months. A twelve-month option includes a 5% discount. The full terms are confirmed in your proposal.
Question 4
What does each plan include?
Coverage and support allowances vary by the approved plan. We’ll review the exact inclusions, exclusions and response expectations before you commit.
Question 5
When does service begin?
We’ll agree on the start date and payment arrangements in your proposal, whether care is purchased with a new website or for an existing site.
Let’s Keep Your Website Working at Its Best
Tell us about your website and the kind of ongoing help you’re looking for. We’ll review the options with you.
